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How to investigate frequently losing connection problem

If you are an internet surfer who frequently experiences the losing of Internet connection, this might help investigating the problem :

1.If your telephone line is connected to more than one handset, make a direct connection to only one handset and unplug the others.

2. Try making a direct connection without using a splitter ( for ADSL users ) or a PABX (Private Automatic Branch Exchange).

3. Check the line connecting to the modem to see whether there is a signal interruption. If you find the interruption, please call TOT Call center at 1177+02+7 digits of residential phone number for telephone signal checking.

However, if you follow the instruction but still, the problem is unsolved, please call your internet provider for further investigating.

ѹ 21 - 08 - 2006  

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